A comprehensive service plan for meeting rooms that maximizes uptime with 24/7 support, advanced RMA, and Sync Insights.
Logitech Select is a comprehensive 1 year service plan that delivers reliability, continuity, and enterprise-grade peace of mind. It provides 24/7 support, accelerated RMA, a dedicated Customer Success Manager, onsite spares for customers with 50+ rooms installed, and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users.
Logitech Select helps maximise uptime with rapid service ticket response, 24/7 Support and rapid hardware replacement.
Logitech Select supports Logitech Sync and Logitech Sync Plus
LOGITECH SELECT DETAILS
24/7 ENTERPRISE-GRADE SUPPORT
Technical support provided by phone or email within one hour by video collaboration solution experts.
DEDICATED SERVICE MANAGER
Trusted adviser and single point of contact for all Logitech Select services. Available to enterprise customers with Select room plans (50+ rooms).
ACCELERATED RMA
One-business-day replacement service for Logitech products under warranty. Shipping times may vary due to unforeseen circumstances.
INSTANT RMA
Same-day replacement service for Logitech products under warranty based on onsite spares provided to enterprise customers with Select room plans (50+ rooms).
REMOTE MONITORING, MANAGEMENT & USAGE INSIGHTS VIA SYNC
Logitech Sync provides remote monitoring and management of video deployments at scale plus real-time analytics for how users utilize rooms and devices.
SERVICENOW WORKFLOW INTEGRATION
Logitech Sync integrates with ServiceNow. Receive IT tickets and alerts within an existing ServiceNow workflow to streamline device management. Available to enterprise customers who are Sync users.
PRODUCT REPLACEMENT
Covers all Logitech products in a Select-enabled room without the need for separate, device-specific extended warranty. Products must be under an active warranty when Select licenses are purchased. Maximum age of device at time of replacement is 5 years.
